COVID 19 UPDATE:
GOLFWANG IS STILL ACCEPTING AND SHIPPING ORDERS DURING THIS TIME. GOLF WANG IS COMPLYING WITH ALL STATE AND FEDERAL MANDATES RELATED TO THE VIRUS. ALL EMPLOYEES ARE REQUIRED TO WEAR FACE MASKS AND GLOVES DURING HOURS OF OPERATION AND GOLF WANG FACILITIES ARE BEING STERILIZED ON A WEEKLY BASIS. PLEASE NOTE WE ARE DOING OUR BEST TO SHIP ALL NEW ORDERS AS FAST AS POSSIBLE, HOWEVER ORDERS MAY BE DELAYED DUE TO THESE NEW CHALLENGES.
RETURN / EXCHANGE
Items returned within 7 days of the package arrival date in same as new condition will be eligible for a refund. Limited edition items cannot be returned for a refund. Please note that we cannot refund the original shipping charges (Standard First Class/Airmail) with the exception of faulty or incorrectly shipped items. Online purchases are not eligible for returns/exchanges in store.
Refunds will be credited to the original payment method used within 8-10 business days of processing the return.
Once an exchange has been processed, you will be notified and provided a new USPS tracking number. Please allow up to 10 business days for order processing.
For instructions on how to return or exchange items, please see FAQ.
Please allow up to 10 business days for order processing and an additional 7-10 business days for delivery.
International shipments are subject to additional duties, taxes and other customs fees. We are not responsible for tariffs or custom fees. Please allow at least 4-6 weeks for international orders to be delivered.
All orders are shipped via USPS standard shipping. We are not responsible for any lost, stolen, or damaged packages once the package has been shipped. We cannot guarantee delivery dates.
During peak seasons, please order early to allow time for processing and standard shipping.
We accept most major credit cards (Visa, Mastercard, and American Express) as well as Paypal. We reserve the right to require additional identification verification for international or suspicious orders in efforts to prevent credit card fraud.
Although availability may be indicated on our site, we cannot guarantee product availability. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
Golf Wang will not share any customer information with anyone.
2. Requested action (Refund/Exchange)
3. Reason for return
3571 Hayden Ave.
Culver City, CA
As soon as your order is shipped, you will receive an email notification from your GOLFWANG.COM account and provided a USPS tracking number and link.
You can also see the status of your order and click the tracking number link on your GOLFWANG.COM Account under View Order Status > View Order Details.Customers will be notified as soon as soon as Golf processes any order sent back to us. For orders received without return or exchange instructions, customers have two weeks to respond to our notification regarding how we should handle your order, or the order may be returned to inventory.
As soon as your order is shipped, you will receive an email notification from your GOLFWANG.COM account and provided with a USPS tracking number and link.
You can also see the status of your order and click the tracking number link on your GOLFWANG.COM Account under View Order Status > View Order Details.If you check your tracking immediately after it has been provided to you, it may not be registered into the courier’s system. Please allow up to 24 hours for your tracking to register and update into the courier’s system.
Please make sure all of your GOLFWANG.COM Account Information is correct BEFORE you complete checkout.
You can edit your shipping address in your GOLFWANG.COM Account Address Book.In the event a product you purchased was sent to the wrong address, please send a message via your GOLFWANG.COM Account Inbox and select the order number from the ORDER dropdown menu.
Please reach out to your local post office for most up to date information. Please review our shipping policy above. We are not responsible for lost, stolen, or damaged packages once the order has been shipped.Please make sure your address is correct in your GOLFWANG.COM Account Address Book
Sometimes our system accidentally sends this message by error. If you received your order number you have completed your order properly and it is being processed.If you did not receive an order number, please check your order status in your GOLFWANG.COM Account under View Order Status.
International orders can take some time due to custom clearances that we cannot control and exact tracking can be difficult. Please allow at least 6 weeks for shipping and check tracking and with your local post office for the latest updates.Only milestone events are shown on the tracking. Packages tendered to USPS are then transferred to the destination country’s customs agents for clearance. The shipping method selected is First Class. For more current and accurate information regarding your package, please contact your customs facility and postal courier that has received your package.
For web store order or general inquiries, please contact Customer Service via your GOLFWANG.COM Account.
1. Please submit a message to Customer Service via the View Messages section of your account.
2. Select the item from the ORDER dropdown menu that you wish to inquire about and you will receive a response here.
3. Please allow up to 48 hours for response time.
Customer Service Hours
M-F 9:00am - 6:00pm