Customer Support

For web store order or general inquiries, please file a support ticket using the form below.

• Name *
  First Name Last Name
• ORDER NUMBER
• Email *
  example@example.com
• Topic *
  Order Status Return/Exchange Address Change Cancel Order Account Issue Other
• MESSAGE *
• Browse Files

  Cancel of
• SUBMIT
• Should be Empty:

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Please allow up to 48 hours for response time.

Customer Service Hours

M-F 9:00am - 5:00pm

Return Policy

Items postmarked within 7 days of delivery in the same as new condition, purchased from golfwang.com, will be eligible for a return. Refunds will only be credited to the original payment method used and will be processed within 8-­10 business days of receiving the return at the warehouse. 

GOLF will not refund the original shipping charges for both domestic and international orders,  with the exception of damaged or incorrectly shipped items.

Washed or worn items are not permitted for a return, including jewelry and shoes.

Online purchases are not eligible for returns at the flagship store. Additionally, purchases made at the flagship store are not eligible for returns online.

THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN POSTAGE.

Please include a note in your package that states:

1. Order #
2. Return
3. Reason for return 

*Your return will not be processed without an order number*

Please mail your order to:

Golf Wang Merchandising

Attn: Customer Support

3571 Hayden Ave.

Culver City, CA 90232

Exchange Policy

Items postmarked within 7 days of delivery in the same as new condition, purchased from golfwang.com, will be eligible for an exchange. Only exchanges of equal value items are permitted. 

GOLF will not refund the original shipping charges for both domestic and international orders, with the exception of damaged or incorrectly shipped items.

Washed or worn items are not permitted for an exchange, including jewelry and shoes.

Online purchases are not eligible for exchanges at the flagship store. Additionally, purchases made at the flagship store are not eligible for exchanges online.

We cannot guarantee exchanges and a refund can be issued if your requested exchange is unavailable.

THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN POSTAGE.

Please include a note in your package that states:

1. Order #
2. Exchange
3. Requested Item and Reason for Exchange

*Your exchange will not be processed without an order number*

*Please note only exchanges of equal value items are permitted and you will be refunded if we are out of stock of your requested exchange item* 

Please mail exchanges to:

Golf Wang Merchandising

Attn: Customer Support

3571 Hayden Ave.

Culver City, CA 90232

Shipping Info

All orders placed on golfwang.com are shipped either USPS or DHL.

GOLF is not responsible for any lost, damaged, or stolen items in transit once the order has shipped from the warehouse.

Domestic Shipping:

Please allow up to 5-10 business days for order processing. Once shipped, please use USPS to track shipping time.

Golfwang.com ships to all 50 states. Domestic shipping is a $10.00 flat shipping rate with FREE shipping on orders over $150, unless otherwise stated on the product or website.

Domestic taxes where applicable and will be presented upon check-out.

We cannot guarantee domestic delivery dates.

International Shipping:

Please allow up to 5-10 business days for order processing. Once shipped, international orders can take up to 8 weeks for delivery. International shipments are subject to additional duties, taxes and other customs fees. Golfwang.com has no control and is not responsible for these tariffs or customs fees.

Golfwang.com ships worldwide using DHL Express and USPS Mail International for Japan, Russia, and Taiwan. International shipping is a $30.00 USD flat shipping rate, unless otherwise stated on the product or website.

We can not guarantee international delivery dates.

Order Cancellations:

Cancelling an order is only possible if your order has not reached the packing or shipment phase. To cancel an order, please contact Customer Support.

You will be notified when your order is cancelled. Please allow 8-10 business days for a refund to appear back into your original payment method. If your refund has not been received within that time frame, please contact Customer Support.

During drop seasons, order cancellations should be made within 24-48 hours of purchase to ensure a successful cancellation and cannot be guaranteed.

Once your order has been placed and your payment has successfully been processed, individual items can’t be edited.

Involuntary Returns:

Customers will be notified if their order is involuntarily returned back to the warehouse. Customers have 5-7 business days to respond to the notification regarding if you would prefer to receive a refund or if you would like us to re-ship your order. If you do not respond within that time frame, you will automatically be refunded and you must reorder.

Incorrectly Shipped Orders:

Please contact Customer Support for more information.

Misc. Info

PAYMENT

We accept most major credit cards (Visa, Mastercard, and American Express) via Apple Pay, Shopify Pay, Google Pay, and Paypal. We reserve the right to require additional identification verification for international or suspicious orders in efforts to prevent credit card fraud.

PRODUCT AVAILABILITY

Although availability may be indicated on our site, we cannot guarantee product availability. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

Privacy Statement

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from golfwang.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our Customer Support Channel. 

Accessibility Statement

Golfwang.com ACCESSIBILITY STATEMENT

Updated: August 2018.

GENERAL

Golfwang.com strives to ensure that its services are accessible to people with disabilities. Golfwang.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence. Golfwang.com is taking measures to ensure that all of the pages on its website meet W3C WAI’s most recent Web Content Accessibility Guidelines, Levels A and AA.

DISCLAIMER

Golfwang.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on Golfwang.com fully accessible, this is a work in progress. To the extent any content is not fully accessible, this may be a result of Golfwang.com not having found or identified the most appropriate technological solution. Under such circumstances, we will work diligently to remedy any inaccessibility.

HERE FOR YOU

If you are experiencing difficulty with any content on Golfwang.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

CONTACT US

If you wish to report an accessibility issue, have any questions or need assistance, please contact Golfwang.com via Customer Support.

California Privacy Statement

Golfwang.com ACCESSIBILITY STATEMENT

Updated: August 2018.

GENERAL

Golfwang.com strives to ensure that its services are accessible to people with disabilities. Golfwang.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence. Golfwang.com is taking measures to ensure that all of the pages on its website meet W3C WAI’s most recent Web Content Accessibility Guidelines, Levels A and AA.

DISCLAIMER

Golfwang.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on Golfwang.com fully accessible, this is a work in progress. To the extent any content is not fully accessible, this may be a result of Golfwang.com not having found or identified the most appropriate technological solution. Under such circumstances, we will work diligently to remedy any inaccessibility.

HERE FOR YOU

If you are experiencing difficulty with any content on Golfwang.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

CONTACT US

If you wish to report an accessibility issue, have any questions or need assistance, please contact Golfwang.com Customer Support. 

CALIFORNIA PRIVACY STATEMENT

This California Privacy Statement (“California Statement”) supplements the Privacy Statement and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopted this California Statement to comply with California privacy laws, including the California Consumer Privacy Act (“CCPA”). Any terms defined in the CCPA and not defined here have the same meaning when used in this California Statement.

1) Collection and Use of Personal Information

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). In addition, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data, and is not personal information. To the extent this data is stored or associated with personal information, it will be treated as personal information; otherwise, the data is not subject to this notice.

Sources of Personal Information

We collect personal information from and about you from the following sources:

• From You - When you provide it to us directly
• Automatically - Automatically through logging and analytics tools, cookies, pixel tags, and as a result of your use of and access to the Services; and
• From Third Parties - From third-party sources, including services providers such as Shopify, PayPal, and Google, and through your interactions with us on social media websites.

Use of Personal Information

We collect and process your personal information for our business purposes, which include the following:

1. Providing you with information tailored to your requests, responding to inquiries, and delivering services and products;
2. Operating, maintaining, and improving the quality of the Services and such content, products and/or services as we may make available through the Services;
3. Communicating with you by email and push notification, in each case with your consent if such consent is required in accordance with applicable laws or software platforms, about products, services, order status, and other topics;
4. For marketing purposes, including sending you messages about us, our partners, and the products and services we offer, which may from time to time include contests, rewards, events, and special offers for products and services;
5. Compliance with applicable laws, regulations, rules and requests of relevant law enforcement and/or other governmental agencies;
6. Endeavoring to protect our and our partners’ rights, property, or safety, and the rights, property, and safety of our users and other third parties; and
7. For other purposes, as permitted or required by law.

We will not use the personal information we collected for material different, unrelated, or incompatible purposes without providing you with notice and obtaining your consent.

Sharing of Personal Information

We share personal information with the following categories of third parties:

• Service Providers - We disclose personal information to our service providers to allow them to provide services to us and assist in carrying out your requests,
• Our Partners - We disclose personal information to our partners in aggregate, demographic form in connection with our marketing and business development efforts; and
• Third Parties - We disclose personal information to third parties when you ask us to do so; when permitted or required to do so by law; in response to a request from a law enforcement agency or authority or any regulatory authority; and/or to protect the integrity of the Services or our interests, rights, property, or safety, and/or that of our users and others.

Processing of Personal Information

Within the last twelve (12) months, we have collected, used, and shared personal information as follows:

2) Your California Privacy Rights

California Civil Code Section 1798.83, known as the “Shine the Light” law, permits our users who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once per year per person, must be sent to the email address below, and are free of charge.

We do not disclose personal information protected under the “Shine the Light” law to third parties for their own direct marketing purposes.

In addition, the CCPA provides California residents with the following rights:

1. Right to Know: You have the right to request that we disclose certain information to you about the personal information we collected, used, disclosed, and sold about you in the past 12 months. This includes a request to know any or all of the following:

• The categories of personal information collected about you;
• The categories of sources from which we collected your personal information;
• The categories of personal information that we have sold or disclosed about you for a business purpose;
• The categories of third parties to whom your personal information was disclosed for a business purpose;
• Our business or commercial purpose for collecting or selling your personal information; and
• The specific pieces of personal information we have collected about you.

1. Data Portability: You have the right to request a copy of personal information we hold about you.
2. Right to Deletion: You have the right to request that we delete the personal information we collected from you and maintained, subject to certain exceptions. Please note that if you request deletion of your personal information, we may deny your request or may retain certain elements of your personal information if it is necessary for us or our service providers to:

• Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between our business and you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent.
• To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
• Comply with a legal obligation.
• Otherwise use the personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

1. Right to Opt-In to Financial Incentives: Golf Wang does not currently utilize a loyalty or financial incentive program of any sorts.
2. Right to Opt-Out/In: You have the right to opt-in to financial incentives. You also have the right to opt-out at any time. However, Golf Wang does not currently utilize a loyalty or financial incentive program of any sorts.
3. Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Some of our Services, however, may require your personal information. If you choose not to provide your personal information that is necessary to provide any aspect of our Services, you may not be able to use those Services. In addition, it is possible to change your browser settings to block the automatic collection of certain information.

3) Submitting a Verified Consumer Request

To exercise your Right to Know, Data Portability, and Right to Delete, you must provide us with sufficient information to allow us to verify your identity, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Once we receive the information you provide to us, we will review it and determine if more information is necessary to verify your identity as required by law, and we may request additional information in order to do so.

To exercise your California privacy rights described above, please submit a verifiable request to us by:

• Visiting our Data Request Form
• Reaching out through our Customer Support Channel 

If you have an account with us, you can exercise any of the above rights from your profile. If you don’t have a profile or if you are unable to access, control, or delete your information from within your profile, you can contact us through any of the above methods.

Only you, or a person authorized by you to act on your behalf, may make a verifiable consumer request related to your personal information.

You may only make a verifiable consumer request for Right to Know or Data Portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Given the sensitivity of your personal information that we collect and retain, we will need to verify your identity with at least 2 pieces of information, such as Name, Address or Customer Email.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We may deny your request if we are unable to verify your identity or have reason to believe that the request is fraudulent.

Consumer Request by an Authorized Agent

If any authorized agent submits a consumer request on your behalf, in order to confirm that person or entity’s authority to act on your behalf and verify the authorized agent’s identity, we require an email be sent to support@golfwang.com, along with the below items:

• To verify your authorization to request on behalf of a California resident, provide one or more of the following: (1) California Secretary of State authorization, (2) written permission from the California resident, or (3) power of attorney.
• To verify your identity, provide evidence of your identity.
• To verify the identity of the California resident for whom the request is being made, provide the information set forth above for the verification of the consumer request

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, if you do have an existing login, we will require you to log in to submit a request. We will only use personal information provided in a verifiable consumer request to verify the request’s identity or authority to make the request.

We will acknowledge receipt of the request within ten (10) days of its receipt. We will respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For Data Portability requests, we will provide the responsive information in a portable and, to the extent technically feasible, in a readily usable format that allows you to transmit the information to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

4) Sale of Personal Information

We do not sell personal information to third parties for money. However, the CCPA defines "sale" broadly, and that definition could include information that we have shared with our service providers and certain technology providers. In the past twelve months, we have "sold" (as defined under the CCPA) the categories of personal information set further in the table under 'Processing of Personal Information" above. We "sold" the personal information for the purposes described in this California Statement and the Privacy Statement. Additionally, we do not and will not knowingly sell the personal information of minors under the age of 16 without affirmative authorization.

Do Not Track. We use analytics systems and providers and participate in ad networks that process personal information about your online activities over time and across third party websites or online services. We do not currently process or comply with any web browser’s “do not track” signal or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personal information about your online activities over time and across third party websites.

Note, however, that you may find information about how to opt out of Google Analytics and/or block or reject certain tracking technologies in our Cookie Policy.

5) Modifications and Updates to this California Statement

We reserve the right, at any time, to modify, alter, and/or update this California Statement, and any such modifications, alterations, or updates will be effective upon our posting of the revised California Statement. Your continued use of the Services following our posting of any revised California Statement will constitute your acknowledgement of the amended California Statement.

6) Additional Information and Assistance

If you have any questions or complaints about this California Statement and/or how we process personal information, or would like to exercise any of the rights set forth above, please contact us at:

Attn: Director of Web Operations

Golf Wang Merchandising LLC.

3571 Hayden Ave,

Culver City, CA 90232

Effective Date: 2/5/2020

Data Request Form

WE USE YOUR DATA TO GIVE YOU THE BEST EXPERIENCE. SELECT YOUR STATE TO FIND OUT WHAT DATA RIGHTS ARE AVAILABLE.

ATTENTION CALIFORNIA RESIDENTS: SUBJECT TO CERTAIN LIMITATIONS UNDER APPLICABLE LAW, YOU HAVE THE RIGHT TO REQUEST (1) CERTAIN INFORMATION ABOUT HOW WE HAVE USED AND DISCLOSED PERSONAL INFORMATION, (2) A COPY OF YOUR PERSONAL INFORMATION, AND (3) DELETION OF PERSONAL INFORMATION. TO EXERCISE THESE RIGHTS, PLEASE USE THIS FORM TO SUBMIT YOUR REQUEST.

PLEASE NOTE THAT WE MAY CONTACT YOU TO REQUEST ADDITIONAL INFORMATION TO VERIFY YOUR IDENTITY OR AUTHORIZATION TO SUBMIT THIS REQUEST. IF WE CANNOT VERIFY YOUR IDENTITY, WE WILL NOT BE ABLE TO PROCESS YOUR REQUEST. ANY NEW INFORMATION COLLECTED WILL ONLY BE USED FOR VERIFICATION AND SECURITY OR FRAUD PREVENTION PURPOSES. WE WILL DELETE ANY NEW PERSONAL INFORMATION WE COLLECT ABOUT YOU; UNLESS WE ARE REQUIRED BY LAW TO KEEP IT.

CLICK HERE TO FILL OUT THE DATA REQUEST FORM