FAQ

MY SHIRT IS DEFECTIVE AFTER I WASHED IT. HOW DO I RETURN IT?

Unfortunately, we are unable to return or exchange washed or worn items.

HAS MY ORDER SHIPPED?

As soon as your order is shipped, you will receive an email notification, tracking number and link.

Customers will be notified as soon as soon as GOLF WANG processes any order sent back to us. For orders received without return or exchange instructions, customers have two weeks to respond to our notification regarding how we should handle your order, or the order may be returned to inventory.

I NEED MY DELIVERY TO ARRIVE BY X/X. CAN YOU GUARANTEE A DELIVERY DATE?

Unfortunately, we cannot guarantee delivery dates.

HOW DO I LOCATE MY 7-DIGIT ORDER ID NUMBER?

Once your order has been processed your order ID will appear on your confirmation page. You will also receive an email confirmation with your 7-digit order ID number.

I AM HAVING DIFFICULTY TRACKING MY ORDER, HOW DO I TRACK IT?

As soon as your order is shipped, you will receive an email notification account and provided with a tracking number.

If you check your tracking immediately after it has been provided to you, it may not be registered into the courier’s system. Please allow 24-48 hours for your tracking to register and update into the courier’s system.

WHAT DO I DO IF MY TRACKING NUMBER/LINK IS NOT WORKING?

If you check your tracking immediately after it has been provided to you, it may not be registered into the courier’s system. Please allow 24-48 hours for the tracking number to update. If you are still having difficulty tracking your order, please reach out to customer support.

CAN I CHANGE THE EMAIL ADDRESS/INFORMATION ON MY ORDER?

Please make sure all of your GOLFWANG.COM Account Information is correct BEFORE you complete checkout.

In the event a product you purchased was sent to the wrong address, please file a support ticket via customer support.

WHEN WILL YOU RESTOCK PRODUCTS?

For updates on product drops, please sign up to the GOLF WANG Newsletter.

I RECEIVED THE WRONG ITEM(S). HOW CAN I GET THE CORRECT ITEM(S) THAT I ORDERED?

Review the instructions above on how to return items to our warehouse. We will process a refund for shipping once our warehouse confirms the arrival of your order and ship the correct item(s) to you.

MY ADDRESS IS CORRECT, AND MY ACCOUNT/TRACKING NUMBER LISTS MY PACKAGE AS DELIVERED BUT I DID NOT RECEIVE IT.

Please reach out to your local post office for most up to date information. Please review our shipping policy above. We are not responsible for lost, stolen, or damaged packages once the order has been shipped.

CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS SHIPPED?

Unfortunately, we cannot make changes to any orders after it ships. We will do our best, but cannot guarantee cancellation before shipment if requested. Please return the package or refuse delivery from the mail carrier and once we receive the item, we will process your refund.

INTERNATIONAL ORDERS - MY TRACKING HAS NOT UPDATED FOR A COUPLE DAYS AND APPEARS TO BE STUCK OR LOST.

International orders can take some time due to custom clearances that we cannot control and exact tracking can be difficult. Please allow at least 6 weeks for shipping and check tracking and with your local post office for the latest updates.

Only milestone events are shown on the tracking. Packages are transferred to the destination country’s customs agents for clearance after leaving the US. Please contact your customs facility and postal courier that has received your package.

INTERNATIONAL ORDERS - DO I HAVE TO PAY EXTRA FEES OR TARIFFS ON MY PACKAGE?

International orders are subject to import and customs fees of the country of destination. GOLF WANG has no control over these tariffs and is not responsible for their payment, nor do we include payment of tariffs at checkout. If you do not wish to pay the import fee, please refuse delivery of the parcel and when the package is returned we will process your refund. Please review our shipping policy above regarding international shipments.

CAN I COMBINE MY ORDERS SO SHIPPING IS CHEAPER?

Fortunately, since we ship by weight, combining orders does not affect shipping prices so we do not combine orders into single shipments.